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Vehicle FAQs:
Can I make my vehicle faster:
All atvs, dirt bikes, go karts, sandrails,
dune buggys, mini choppers, mopeds, scooters, pocket bikes, motorcycles
can be made to go faster by improving fuel, air and exhaust flow.
It should also be noted here that typically performance kits void
manufacturer warranties. They often also make reliable engines less
trustworthy, usually in proportion to the extremeness of the modification.
Are these vehicles legal in my state?
Vehicles sold on this site are legal
in most states. Each state have different state laws and requirement.
Please check with your local DMV for state specific requirements
such as registration, age requirements and helmet laws prior to
any purchase. California residents require C.A.R.B. approval (California
Air Resolution Board) to be legal in the state of California.
How much assembly is required?
Most vehicles are 85% - 95% assembled.
Assemblies are generally quick and easy if you're mechanically inclined.
However, for your safety and the safety of your family, any necessary
assembly or maintenance must be performed by a certified technician
in order for warranty to be valid. To find a list of local technicians,
please click on the "Find a Repair Shop" link under the
Technical Support menu located at the bottom of our website.. No
mechanical assemblies required.
Where can I obtain replacement parts
if needed?
We stock parts for every item we sell
in our warehouse. Part can also be ordered directly from manufacture
at any time. Part(s) under warranty are on an exchange basis. Once
we received your defective part(s), we will ship you your warranty
replacement part(s) free of charge. Part(s) delivery may take, but
not limited from 1-2 weeks. Most mechanical parts are universal
and can be found at most local retail motorcycle and bike shops.
How do I start my Moped Scooter?
Step 1: Place scooter on parking stand
(stand is located towards the rear of scooter next to kick starter).
Step 2: Put key into ignition and turn it to the (on) position.
Note: Make sure kill switch is in the (on) position.
Step 3: Put unleaded gas into scooter (premium gas recommended).
Note: Make sure you have the fuel line connected to the carburetor.
It is located on the left side of the bike underneath the seat there
is a compartment that exposes the carburetor and what you are looking
for will be either a brass nub 3/4 of an inch long or a hollow nub.
You may not see it, however, you should be able to feel it if you
are standing on the left side of the bike.
Step 4: Kick start scooter 6-7 times to build compression. Note:
Do not pull on throttle or it will flood the carburetor.
Step 5: Now use the electric start (hold in rear left brake lever and press button on right that looks like lightening bolt). Hold for 3-4 seconds. Note: Do not hold it in any longer than 5 seconds at a time or you will burn the starter.
Step 6: Repeat sequence 6-7 times.
Step 7: Once started adjust idle speed if needed. Note: To adjust idle lift up seat and in engine compartment on the top towards the farthest side of the carburetor is a Gold Phillip screw attached onto a spring. Turn clockwise until it is set to your preference.
Payment FAQs:
What method of payment do we
accept?
- Visa
- Mastercard
- Money order
- Cashier's check
- Bank wire
Why do we only ship to your billing
address if you pay with credit card?
In order to protect our customers and
guard against credit card fraud, we only ship to the billing address
on your credit card. If you must have your order shipped to any
address other than the billing address on your credit card, you
may submit your payment by money order / cashier's check or bank
wire only.
What state must pay sales tax?
California residents are charged 8.25%
sales tax.
Is Nitro-motors.com website secure?
What kind of security is used?
When you are placing an order on the
Internet, security is a number one priority. All online transactions
are sent through our secure server, and encrypted with 128-bit technology.
Once the information is received through the Internet, trusted authorized
employees will process your payment, and make sure that your information
is handled with the highest level of security.
Shipping FAQs:
If I place an order today, how long
will delivery take?
All orders are processed and shipped
within 24 business hours from your date of purchase. However, we
generally ship your order the same day if payment is received before
11:00 am Pacific Standard Time. Transit times takes approximately
between 2 to 7 business days for delivery depending on how far your
delivery address is from California. We do not ship on Saturdays,
Sundays or Holidays. Any orders placed on Saturday or Sunday will
be processed the next business day. During holiday seasons, process
period may extend, but not limited, to 3-5 business days. Transit
time during holiday seasons may extend, but not limited, to 5-12
business days.
Do you ship to Alaska or Hawaii?
Yes, we ship to Alaska and Hawaii.
However, additional freight charges may apply. Please call our friendly
sales staff to obtain your freight costs prior to purchase.
Will I receive a confirmation once
my order ships?
Yes, we will e-mail you your freight
company's information along with your tracking number once your
order ships so you can track your order and delivery. We require
24 business hours to process your order before we forward you your
tracking number. Once you receive your tracking number, please contact
your shipping company to schedule your delivery.
What do I do if my order is lost or
damaged?
Unfortunately, lost packages and minor
shipping damages may occur at time. We strongly encourage all customers
to insure your investment to guard against lost or damages during
shipping. Order that are not insured will not be eligible for lost
or damaged claims.
- Inspect your whole vehicle before signing the delivery receipt.
In case of any damages presence, you must note the damages on
the delivery receipt and have the driver sign in acknowledgement.
Failing to do so will void the claim.
- All noted damages must be reported to Nitro-motors.com
via e-mail within 3 days of delivery, no exceptions.
- Please save original packing material for investigation by
the shipping company. Please take pictures of the damaged boxes
and vehicle and send the pictures to Nitro-Motors.com within
3 days of delivery.
- We will file shipping damage claim and the merchandise will
be inspected by a representative from the shipping company.
- We will ship you a replacement part(s) or refund after the claim is settled by the shipping company.
Vehicle Registration:
How can I register my vehicle?
If you wish to register your vehicle,
please complete our registration form from our "MSO/MCO Title
Request" link found on the bottom of our website: www.nitro-motors.com.
Fill out your request and we will process your request immediately.
MSO generally requires 3-5 business days to process. Each MSO certificate
will be accompanied by a Bill of Sale and Invoice for registration
purposes. There is a processing fee of $45 for each MSO completed
certificate. If your state requires your MSO to be notarized, please
indicate on your MSO request form. There is a $20 fee for each notary
which includes the notary and odometer statement disclosure. We
offer overnight service for an additional $35. Please note: overnight
service only guarantees we mail your documents via overnight service.
We do not guarantee your MSO will be prepared and processed overnight.
Why do you not ship the MSO/MCO Title
along with my vehicle?
Anyone who has access to a motor vehicle
and a copy of the MSO can legally title and register that vehicle
under their name. Since all orders are shipped via third party LTL
trucking companies, and unfortunately we have experienced lost shipments
in the past, we choose to send your MSO via mail after you receive
your vehicle safely. We have trained title professionals on staff
to process and send out your MSO requests as little as 24 hours
from the time you submit your title request so you can register
your vehicle without any delay.
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